1. Introduction
Comfort Windows & Doors is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and manage your data in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What Information We Collect
We may collect the following types of personal information:
- Name and contact details (phone, email, address)
- Enquiry details submitted through our website forms
- Billing and transaction information
- Any other information you choose to provide
3. How We Collect Information
Your personal information is collected directly from you when you:
- Fill out a contact or quote request form
- Communicate with us via phone or email
- Purchase our products or services
- Use our website or social media platforms
4. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver and install our products
- Process payments and manage customer accounts
- Send marketing communications (you can opt out anytime)
- Improve our website and customer experience
5. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties for purposes such as:
- Payment processing
- Delivery and logistics services
- Marketing services (if you have opted in)
- Compliance with legal obligations
6. Security of Your Data
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of transmission over the internet is 100% secure.
7. Access & Correction
You have the right to access the personal information we hold about you and request corrections if needed. Please contact us using the details below.
8. Cookies & Website Analytics
Our website may use cookies and analytics tools to improve performance and user experience. These tools do not identify you personally but help us understand how visitors use our site.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will always be available on our website.
10. Contact Us
If you have questions or concerns about this policy, please contact us at:
Comfort Windows & Doors
17 Greensboro Place, Little Mountain, QLD 4551, Australia
Email: info@comfortwindows.com.au
Phone: +61 411 777 413